FREQUENTLY ASKED QUESTIONS

If your order is received before 2:00 p.m. EST, then we ship your order via FedEx the same day. All orders received later will be shipped the following business day. We will NOT be able to ship items to P.O.Box addresses. We require a signature and proof of address for delivery on all orders shipped. Real time tracking will be available for any orders shipped. Shipping rates are a flat fee regardless of the item shipped. Any order of $500 or more will be shipped the next business day.

More information on shipping. https://www.malanijewelers.com/shippinginformationmalanijewelerscom.aspx

To place an order, simply, click on the ?dd To Basket?option displayed for every item. Once you click on ?dd To Basket?that item will be added to your cart and will be displayed in the right hand side column under your cart on the page. At this point you can browse to see more items of your choice and add it to the cart along with your other items. Once you are done with your selection, click on the ?HECKOUT?button. You will be prompted to enter your (customer) information and billing information. Click the next button and choose a billing address and/or enter a different shipping address. Enter any additional shipping instructions for us to accommodate at the time of shipping. Click the next button and choose from the shipping options provided. Again, click next and review your order details, customer information, shipping information and billing address. Finally, click next to enter your credit card (payment) information, your name as it is displayed on your credit card and the expiration date. Click next to complete your order and upon completion of your order, a confirmation number will be provided.

Please note that you can update your order quantity, view cart details, and calculate shipping by clicking on the options provided in your cart.

Malani Jewelers.com is dedicated to satisfying you in every aspect of your jewelry purchasing experience. If for any reason you are dissatisfied with your purchase, you may return your item in compliance with our Return and Exchange Policy. MalaniJewelers.com provides a 10-day, no questions-asked exchange on all products purchased of equal or higher value items, except special order items, gold & silver coins, gold bars, and loose stones. Special order items are subject to a 25-50% restocking fee. All exchanges & returns are permitted within 10 days from the received date of your jewelry. For an exchange or a return, notify us by e-mail (info@malanijewelers.com) or by phone, and we will immediately issue a Return Material Authorization number (RMA). All items listed as "ALL SALES FINAL" will not be accepted if returned, and no credit will be issued. Actual shipping charges paid by MalaniJewelers.com will be deducted from the purchase price, unless the return is due to our error. Any of our showrooms will gladly take a return purchased from our website. See "Return Instructions" for information on returning your item.

Return Instructions: All returns must made within 10 days of day you received your shipment. The jewelry must be returned in new, resalable condition. The jewelry must be secure, ensuring no further damage will occur during shipping. You must include all packaging materials as originally received. Display the RMA# prominently on the outside of the box to avoid any delays. Upon the our receival of the returned merchandise, in accordance with the above mentioned instructions, and within 10 days of original delivery, we will issue a credit. Alternatively, you may choose to get store credit for the returned item if you would like to purchase another item later. We cannot issue full refunds on your purchase without applying a restocking fee. We are happy to issue a refund on your credit card for original purchase amount minus the shipping charges and a 15% restocking fee.

We will gladly do repairs on any jewelry bought from us. Read about our Diamond and Gemstone lifetime warranty. There might be a nominal charge on repairs and shipping charges in case the item is shipped to us. Most repairs are completed within the timespan of one week.

We have physical showrooms located in Atlanta, Tampa and Dallas, where we carry a wide range of exquisite designs in Diamond, Gold and Gemstone jewelry. To make an in-store purchase of a particular item from MalaniJewelers.com, please note the item code of the product displayed on our website, to easily locate the item. All valued customers are welcome to our humble premises to make a purchase or exchange an item purchased from our website.

All of our catalogs are available on MalaniJewelers.com. In efforts to remain an environmentally sustainable company, we encourage you to look through our catalogs on our website. If you want to purchase of an item from a catalog, please give us a call or email with the catalog name, page number, and Item Code.

If the item you like has been sold, please send us an email with a description of the item and Item Code#, and we will email you the pictures of similar items in a similar price range. We will take your approval through email and ship the items. In the case that you want the same exact item to be special ordered, we will gladly take your order. Your special order item will arrive in 8-10 weeks of time from the day we place the order.

Cut a thin strip of paper. Wrap the paper around your finger. Make sure the paper is below the joint of your finger and close to the knuckle. Mark the spot where the paper meets and measure the distance with your ruler. Use the following chart to determine your ring size. OR Take some thread, wrap it around up your finger, measure it with a ruler, and cross-check with the ring size chart. OR You can go to your nearby jeweler and have your finger sized

Ring size converted into inches
Size 4: 1 13/16 inches
Size 5: 1 15/16 inches
Size 6: 2 1/16 inches
Size 7: 2 1/8 inches
Size 8: 2 1/4 inches
Size 9: 2 5/16 inches
Size 10: 2 7/16 inches
Size 11: 2 9/16 inches
Size 12: 2 5/8 inches
Size 13: 2 3/4 inches
Size 14: 2 7/8 inches

Malani Jewelers RING SIZE CHART

Place your hand on a steady table

Mark a line through the center of the your knuckles of your index finger and pinky finger
View Image

Measure the distance using a scale

This should be the inner diameter of your bangle

Mention the inner diameter during the purchase and we will make sure you receive a bangle perfect for you

OR

Cut a thin strip of paper or thread

Bring your thumb and pinky finger together

Wrap were your hand is the widest

Mark the spot where the paper/thread meets

Measure the length of the thread with the ruler

We do business only in 50 states of the United States of America. Moreover you can make a purchase through any of your friends/relatives residing in the U.S. and we will ship it to them so that they can ship it to you.

Please send us an email at info@malanijewelers.com and mention your regular email address, so that it can be added to our mailing list of customers. Or click the link below!
News Letter Subscription

Once the order is placed, we will go through the order and check the availability of the product, and if everything goes well we will send you the tracking number after 4PM. Please login to the Customer Portal to check your order status.

No, we do not negotiate. All of our products on MalaniJewelers.com are priced competitively to keep up with a thriving e-commerce market. Further we provide free shipping with complete insurance on all orders above $300.

In order to keep an item on layaway, there is a requirement to make a minimum deposit that is 50% of the final price of the item. You will be given a maximum of 2 weeks time to pick up your merchandise and pay the remaining balance.

For more details Click Here

This feature only applies to Diamond Jewelry purchased from MalaniJewelers.com. You will receive a credit for the amount purchased if you choose to return the item within 15-days from your receival of the item. You will be responsible for paying the return shipping charges.