You may return merchandise purchased at MalaniJewelers.com if it meets the guidelines below.
Important: If you have any reason, you must return a portion of or all of your orders, please notify Malani Jewelers Inc. to receive an RMA number. RMA numbers are valid for 15 days from the day that they are issued.
ALL SALES FROM OUR HOT DEALS OR DEAL OF THE DAY CATEGORIES ARE FINAL AND NON-REFUNDABLE OR EXCHANGEABLE.
- MalaniJewelers.com provides a 10-day, no-questions-asked, exchange on all products and services purchased of equal or higher value items, except special order items, gold & silver coins, gold bars, and loose stones.
- If you wish to return an item, you can do so within 10 days of purchase. You will be charged a 10% restocking fee. The original shipping charges and insurance fee will also be deducted from the amount of your credit.
- Any calls or return requests AFTER 10 days of receiving the jewelry will NOT be honored. NO EXCEPTIONS!
- If you wish to cancel or change your mind about a Special Order item, you will be charged a 25-50% restocking fee.
- In the case of a return, a credit will only be issued after we receive the merchandise in question. You have to ship the item along with shipping insurance. Malani Jewelers will not compensate the price for this shipment.
- If you are not satisfied or have changed your mind about your purchase please notify us by e-mail (email@example.com) or phone (404-298-6950) and we will immediately issue a Return Material Authorization (RMA) Number.
- All items listed as "Hot Deals" or "Deal Of the Day" will not be accepted if returned, and no credit will be issued. Actual shipping charges paid by Malani Jewelers, Inc. will be deducted from the purchase price, unless the return is due to our error. Our Low Prices do not allow further services here. Jewelry listed in these categories may be little inexact in finish, shape, color etc. than described/displayed.
- In the case of an exchange of products, it is only valid one time.
- The following terms must be met by you:
- Return the merchandise to us within 10 days of your original receipt of the order. The products must be returned in new, resalable condition.
- You must include all packaging materials.
- You must pay any return shipping expense.
- Display the Item Code # prominently on the outside of the box to avoid delays to your refund.